Purpose-built CRM for high-volume outbound calling teams — power dialer with predictive mode, auto-recording, disposition-driven workflows, agent scoring, real-time QA monitoring, and integrations with every major Indian voice carrier.
Ketpy Telecalling CRM is engineered from the ground up for high-volume outbound calling teams — B2C sales, EMI and loan collections, appointment setting, market research, customer success outreach, insurance renewals, telemedicine follow-ups, and inbound support hybrid setups. It handles the specific realities of a busy calling floor: 100+ agents on shift, 500+ dispositions per agent per day, three-second gaps between calls that matter, live coaching for new hires, and QA sample audits for compliance. Features a click-to-call and power dialer with three modes — progressive (dial-when-ready), predictive (dial-multiple-in-advance-based-on-agent-availability-forecast), and preview (agent sees lead first, then dials) — configurable per campaign. Automatic call recording with cloud storage, searchable transcripts (Hindi + English + regional languages via optional STT), disposition-driven next-call auto-load so agents never guess what to do next, real-time agent leaderboards visible on wall-mounted screens with gamification (badges, streaks, hourly winner), live call barge-in / whisper / listen for QA and coaching without disrupting the call, IVR feedback capture with disposition tagging, and native integration with every major Indian voice carrier: Exotel, Knowlarity, MyOperator, Tata Tele Business Services, Ozonetel, Servetel, Kaleyra.
Managers get a floor dashboard with talk time, wrap time, connect rate, conversion rate, and abandonment rate by agent, campaign, hour, and shift. Recordings are tagged with disposition, sentiment (positive/neutral/negative via AI), and outcome for random-sample QA. Call quality scorecards let QA leads score agents on rubrics like greeting, need identification, objection handling, closing, and compliance — with the score linked back to the agent record for coaching and appraisal. Agents get a keyboard-first UI (no mouse required, so wrap-time drops), auto-populate the next best lead based on time-zone, priority, last-touch recency, and campaign SLA, and get inline scripts, dynamic rebuttals, and objection handlers that update based on the lead's previous disposition. The system enforces compliance controls: DND registry check before dial, opening consent script mandatory pre-recording, automatic wrap-up after N seconds to prevent abuse, and full audit trail for TRAI complaints. Predictive dialer includes campaign pacing so you never over-dial (which kills contact rate) or under-dial (which wastes agent-hours). Multi-campaign, multi-tenant support for BPO service providers running campaigns for multiple clients.
Concrete capabilities you get when you engage Ketpy for Telecalling CRM.
The kinds of businesses and use-cases Telecalling CRM is engineered to serve.
Aging-bucket-prioritised calling with disposition workflows, promise-to-pay tracking, and RBI-compliant scripting.
IRDAI-compliant renewal outreach with policy details pre-populated and consent-verified enrolment.
B2B and B2C appointment booking with calendar integration and no-show follow-ups.
Cart-abandonment recovery, post-purchase upsell, and subscription renewal calling.
Post-visit follow-up, medication reminders, second-opinion booking, and program enrolment.
Structured questionnaires with branching logic, automated data capture, and export to SPSS/R.
Measurable business benefits our customers report after adopting Telecalling CRM.
What you get when you partner with us on Telecalling CRM.
Certified senior engineers with 10+ years building Product systems for regulated and high-growth businesses.
From discovery and design through implementation, deployment, and steady-state operations — one accountable team.
Two-week sprints with working demos, transparent burn-downs, and outcomes you can measure each fortnight.
Distributed senior teams in India, UK, US, and UAE — your delivery window matches your business hours.
ISO 27001 certified processes, SOC 2 ready, GDPR and HIPAA-aware controls baked in from day one.
Fixed-bid, time-and-material, dedicated squad, or staff augmentation — we match the model to your reality.
A guided live walkthrough of the product tailored to your team — every module you care about, mapped to your actual use-cases, with unlimited Q&A. You see exactly what you're getting before any commitment. Discovery meets demonstration in a single session.
Your logo, your colours, your domain, your terminology. We configure client-specific workflows, custom fields, integrations with the tools you already use, and any scope-included tweaks to match how your team actually works. Every product is white-labelable end-to-end.
Your team runs UAT (User Acceptance Testing) on a fully-configured staging environment with real test-data. We triage every observation by priority, fix, retest, and demo the resolution — nothing goes live until you sign off in writing.
Go-live on your chosen infrastructure — Ketpy-managed cloud (AWS Mumbai default), your own cloud, or on-premise. Data migration cutover on a low-traffic window, DNS + SSL setup, user training sessions, and launch communications ready. Rollback plan documented for the worst case.
Twelve months of continuous updates included — feature additions, security patches, WordPress / OS / dependency compatibility, quarterly product upgrades, and an annual roadmap review. Email + WhatsApp support with SLA response times so you're never left waiting.
Tools and platforms we use day-to-day for Telecalling CRM. We are tool-agnostic — we pick what fits your stack.
Predictive dialer dials multiple numbers in advance based on your team's average handle time and agent-availability forecast — so the moment an agent finishes one call, another connected call is waiting. This lifts talk time from ~15 min/hour (manual dial) to ~45 min/hour (predictive) — a 3× productivity gain. Pacing is auto-tuned to keep abandonment under 3% (TRAI limit is 5%).
You bring your own. We integrate natively with Exotel, Knowlarity, MyOperator, Tata Tele Business Services, Ozonetel, Servetel, Kaleyra. You get the CRM + dialer + recording + QA from us; you pay the carrier separately per minute (usually ₹0.25-0.60/min depending on volume). Combined total is typically cheaper than legacy setups by 30-40%.
Yes. Multi-tenant with client-scoped data — Client A's agents only see Client A's leads, campaigns, recordings, and dashboards. Client-specific white-label branding, invoicing, and reporting. Master owner sees rollups across all clients.
Absolutely. Create QA scorecards with weighted rubric items (Greeting 10 points, Need identification 20 points, Objection handling 30 points, Closing 20 points, Compliance 20 points). QA managers randomly sample or filter calls by disposition/sentiment, score against the rubric, and the score attaches to the agent record. Bad scores trigger coaching workflows.
Yes and yes. TRAI mandates DND (Do Not Disturb) list respect for unsolicited commercial calls, and consent-based recording for both sides. Our platform enforces both by default — DND check before every dial, opening consent script mandatory before recording starts, full audit trail retained for the TRAI-mandated retention period.
Tell us what you are building and we will get back inside one business day with a written brief and a recommended next step.
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