A full-stack Property Management System — front desk, housekeeping, F&B, banquets, laundry, night audit, accounting, guest CRM — for independent hotels, resorts, service apartments, and small chains. Every module talks to every other.
Ketpy Complete Hotel Management is a full-stack Property Management System (PMS) engineered for independent hotels (20-200 rooms), resorts and wellness retreats, service apartments, boutique hotels, guest houses, and small chains (2-15 properties) that want enterprise-grade hospitality operations without Opera-scale complexity or price. It covers every hotel workflow end-to-end: front desk with instant check-in/out (walk-in or from an online reservation), guest folio with itemised bill visibility for the guest and staff, cash / card / UPI payment collection with split-payment support, ID verification with instant OCR + guest-registration form auto-fill; housekeeping with real-time status boards (dirty, in-cleaning, inspected, ready, out-of-order, blocked), room-status change triggering assignments to floor supervisors, cleaning checklists per room-type, minibar-consumption capture, and lost-and-found register with photo evidence and 90-day retention; F&B billing with automatic room-posting (restaurant, bar, room service, mini-bar all bill directly to the guest folio), split-bill for group dining, service-charge and tax handling per state rules.
Banquet and event management is a huge revenue driver most PMS systems handle poorly: schedule events with room-block capacity, equipment allocation (chairs, tables, projectors, mikes, decor), catering menu with per-plate pricing, ingredient requisition auto-flowing to the kitchen, staffing plan with waiter assignments, and multi-day event handling for weddings and conferences. Laundry tracking with in/out ledger per room + per day, guest laundry billing with automatic folio posting, staff-uniform tracking, and outsourced-laundry vendor management. Automated night audit with end-of-day close: reconciles all posts, generates guest folios for departures, applies no-show charges, processes automatic room-rate rollovers, closes the day's accounts, and generates the standard hotel management reports (arrivals, departures, in-house, occupancy, ADR, RevPAR). GST-compliant accounting with GSTR-1/3B/9 auto-filing, food-service tax handling, TCS on room charges where applicable, and e-invoicing for hotels crossing ₹5 Cr. Guest CRM with birthday and anniversary triggers for personalised welcome, preference tracking (pillow-type, dietary restrictions, room preference), and loyalty tier progression. Multi-property support for boutique chains with centralised guest history — a repeat guest is recognised at any sister property with their preferences preloaded. Deep integration with Ketpy Hotel Booking System (above) for seamless online + walk-in workflow.
Concrete capabilities you get when you engage Ketpy for Ketpy Complete Hotel Management.
The kinds of businesses and use-cases Ketpy Complete Hotel Management is engineered to serve.
Full-stack PMS covering front desk, housekeeping, F&B, banquets, night audit.
Multi-night packages, spa + activities, all-inclusive billing, guest preference profiles.
Weekly / monthly billing cycles, corporate contracts, apartment-specific inventory.
F&B revenue > room revenue: deep restaurant + bar + banquet integration.
Centralised guest history, cross-property loyalty, unified reporting.
Hourly booking mode, quick-turn housekeeping, flight-arrival-triggered upsells.
Measurable business benefits our customers report after adopting Ketpy Complete Hotel Management.
What you get when you partner with us on Ketpy Complete Hotel Management.
Certified senior engineers with 10+ years building Product systems for regulated and high-growth businesses.
From discovery and design through implementation, deployment, and steady-state operations — one accountable team.
Two-week sprints with working demos, transparent burn-downs, and outcomes you can measure each fortnight.
Distributed senior teams in India, UK, US, and UAE — your delivery window matches your business hours.
ISO 27001 certified processes, SOC 2 ready, GDPR and HIPAA-aware controls baked in from day one.
Fixed-bid, time-and-material, dedicated squad, or staff augmentation — we match the model to your reality.
A guided live walkthrough of the product tailored to your team — every module you care about, mapped to your actual use-cases, with unlimited Q&A. You see exactly what you're getting before any commitment. Discovery meets demonstration in a single session.
Your logo, your colours, your domain, your terminology. We configure client-specific workflows, custom fields, integrations with the tools you already use, and any scope-included tweaks to match how your team actually works. Every product is white-labelable end-to-end.
Your team runs UAT (User Acceptance Testing) on a fully-configured staging environment with real test-data. We triage every observation by priority, fix, retest, and demo the resolution — nothing goes live until you sign off in writing.
Go-live on your chosen infrastructure — Ketpy-managed cloud (AWS Mumbai default), your own cloud, or on-premise. Data migration cutover on a low-traffic window, DNS + SSL setup, user training sessions, and launch communications ready. Rollback plan documented for the worst case.
Twelve months of continuous updates included — feature additions, security patches, WordPress / OS / dependency compatibility, quarterly product upgrades, and an annual roadmap review. Email + WhatsApp support with SLA response times so you're never left waiting.
Tools and platforms we use day-to-day for Ketpy Complete Hotel Management. We are tool-agnostic — we pick what fits your stack.
Ketpy Hotel Management is India-priced (₹-denominated, no forex), includes native WhatsApp Business for guests, GST + e-invoicing out of the box (Opera addon), and has 2-way sync with Ketpy Hotel Booking System (unified online + walk-in). Migration takes 2-4 weeks including guest history, active bookings, and past accounting data. Most hotels save 40-60% on TCO in year 1.
Yes. Multi-property mode lets HQ see per-property and consolidated dashboards, guest history follows the guest across properties (a Delhi regular gets recognised in Mumbai), and shared loyalty programmes span all properties. Central staff can manage across properties with role-based access.
Restaurant staff enter the room number (or scan the guest's wristband/keycard), the food/beverage bill posts to the guest folio in real-time with GST split, and settles at final check-out. Signed bills are stored digitally for dispute resolution. Guests see the folio buildup on the TV in-room (via IPTV integration).
Fully. Book banquet halls with capacity check, equipment allocation, catering menu with per-plate pricing, service staff scheduling, and multi-day event handling. Advance-payment tracking, cancellation policies, and post-event settlement with itemised billing. Ideal for hotels doing 20+ weddings/events per year.
Native integration with Ketpy Hotel Booking (see the other product) for seamless online + walk-in workflow. For OTAs, we integrate via channel manager APIs (SiteMinder, STAAH, RateGain) or directly with major OTAs. All bookings from any source land in one PMS reservation list.
Tell us what you are building and we will get back inside one business day with a written brief and a recommended next step.
Trusted By Industry Leaders & Rated 5-Star
