End-to-end last-mile delivery management for logistics and e-commerce businesses.
Door to Door Delivery (DTD) is a complete last-mile platform for courier companies, e-commerce brands, grocery and food-delivery operators, quick-commerce startups, and hyperlocal fleets. The platform automates the messy operational middle of delivery: order intake from multiple source channels, warehouse handover with barcode/QR scanning, intelligent rider assignment based on location, vehicle, and load, auto-batching for route efficiency, real-time tracking on rider apps, proof of delivery with OTP or photo, cash-on-delivery reconciliation, and return/reverse logistics workflows. DTD has powered 300,000+ daily shipments for its clients, with mean ETA error under 4 minutes and first-attempt delivery rates above 92%.
Under the hood, DTD runs a routing engine based on Google OR-Tools and custom metaheuristics that solve vehicle-routing-problem variants with time windows, capacity, driver shifts, and skill constraints. Route plans for 10,000-stop fleets generate in under 30 seconds. The customer-facing tracking page shows live rider location, ETA, photo, and rating with delivery, lifting NPS by double digits. For operators, a rich dashboard surfaces daily SLA compliance, rider productivity, cost per shipment, exception reasons, reverse-logistics backlog, and cash-collection dues. DTD also offers embedded SaaS APIs so marketplaces and SaaS platforms can power deliveries without building the stack themselves. Integrations include Shopify, WooCommerce, Unicommerce, Zoho, SAP, and all major Indian aggregators.
Concrete capabilities you get when you engage Ketpy for Door to Door Delivery.
The kinds of businesses and use-cases Door to Door Delivery is engineered to serve.
Order intake, sortation, rider assignment, real-time PoD, and consignor billing with SLA dashboards.
Ship-from-store, dark-store, and warehouse mixed operations with unified customer tracking pages.
Sub-15-minute rider dispatch, order batching by kitchen readiness, live temperature and location tracking.
Temperature-log breadcrumbs, prescription verification, cold-chain compliance and drug-recall reverse flows.
Embeddable APIs so sellers ship via your fleet, with wallet-based rider billing and self-serve onboarding.
Pickup, QC, refurbish, and re-inject workflows for returns, exchanges, and RMA at scale.
Measurable business benefits our customers report after adopting Door to Door Delivery.
What you get when you partner with us on Door to Door Delivery.
Certified senior engineers with 10+ years building Product systems for regulated and high-growth businesses.
From discovery and design through implementation, deployment, and steady-state operations — one accountable team.
Two-week sprints with working demos, transparent burn-downs, and outcomes you can measure each fortnight.
Distributed senior teams in India, UK, US, and UAE — your delivery window matches your business hours.
ISO 27001 certified processes, SOC 2 ready, GDPR and HIPAA-aware controls baked in from day one.
Fixed-bid, time-and-material, dedicated squad, or staff augmentation — we match the model to your reality.
A guided live walkthrough of the product tailored to your team — every module you care about, mapped to your actual use-cases, with unlimited Q&A. You see exactly what you're getting before any commitment. Discovery meets demonstration in a single session.
Your logo, your colours, your domain, your terminology. We configure client-specific workflows, custom fields, integrations with the tools you already use, and any scope-included tweaks to match how your team actually works. Every product is white-labelable end-to-end.
Your team runs UAT (User Acceptance Testing) on a fully-configured staging environment with real test-data. We triage every observation by priority, fix, retest, and demo the resolution — nothing goes live until you sign off in writing.
Go-live on your chosen infrastructure — Ketpy-managed cloud (AWS Mumbai default), your own cloud, or on-premise. Data migration cutover on a low-traffic window, DNS + SSL setup, user training sessions, and launch communications ready. Rollback plan documented for the worst case.
Twelve months of continuous updates included — feature additions, security patches, WordPress / OS / dependency compatibility, quarterly product upgrades, and an annual roadmap review. Email + WhatsApp support with SLA response times so you're never left waiting.
Tools and platforms we use day-to-day for Door to Door Delivery. We are tool-agnostic — we pick what fits your stack.
The OR-Tools + heuristics engine handles heterogeneous fleets with per-vehicle capacity, cost, speed, and skill constraints (e.g., van can't enter narrow lanes, only refrigerated vehicles carry medicines). Route plans respect all constraints simultaneously and re-optimise every 15 minutes based on live location.
Yes. Native connectors for Shopify, WooCommerce, Unicommerce, Vinculum, EasyCommerce, Zoho Commerce and a REST API for anything else. Orders flow in real-time; PoD + status flow back automatically.
Rider wallet locks the shortfall from the next payout, an escalation ticket auto-opens to the ops manager, and the settlement dashboard shows every mismatch with per-rider audit trail. Most 3PLs eliminate cash leakage entirely within 60 days.
Yes — turn-by-turn navigation, PoD capture (photo + OTP + signature), and delivery status all cache locally and sync when connectivity returns. Riders never wait for the map to load.
Fully. Your logo, colours, custom domain, custom SMS + email templates, and even embedded NPS + rating collection. Most SaaS platforms and marketplaces run it as their own product.
Tell us what you are building and we will get back inside one business day with a written brief and a recommended next step.
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