A single command centre for every IT asset, incident, change, and vendor across your airport, campus, or multi-site enterprise — governance-ready, ITIL v4-aligned, and built to scale from one terminal to a whole network.
Ketpy ITMS Software is an enterprise-grade IT Management System purpose-built for the operational realities of airports, government bodies, hospital networks, universities, banks, and any multi-site organisation that has to keep thousands of endpoints, hundreds of applications, and dozens of vendors running around the clock. It brings together full-stack ERP (finance, HR, procurement, vendor contracts, budget tracking) and a complete ITIL v4-aligned ITSM stack — service catalogue, incident and problem management with SLA clocks, change management with CAB approvals, configuration management with a live CMDB, and knowledge base — under one governance-ready umbrella. Every asset from a barcode-tagged laptop to a rack-mounted server to a boarding-gate CUTE terminal has a full lifecycle record: purchase order, receipt, deployment, maintenance history, warranty, tickets raised, transfers between locations, and eventual decommission or e-waste disposal. Compliance officers get pre-built dashboards for ISO 27001, PCI-DSS, HIPAA, SOC 2, DGCA airport-security regulations, and internal audit frameworks — with every action time-stamped, user-attributed, and immutably logged.
Under the hood, Ketpy ITMS is engineered for multi-tenant scale: an airport authority can run terminals, cargo, ground-handlers, retail concessionaires, and airlines under one instance with segmented data and role-scoped access. Field engineers get a mobile-first app with an offline queue so a technician deep inside a hangar or basement server-room without signal can still capture asset scans, close tickets, and log time — everything syncs when connectivity returns. Network operations centres get real-time SNMP/ping/port monitoring with configurable thresholds, escalation chains that page the right engineer at the right time, and integrations with popular alerting stacks (PagerDuty, Opsgenie, Slack, Teams). Executive dashboards roll up MTTR, first-call resolution, backlog trends, asset utilisation, and compliance posture across every location — and finance leaders see live budget vs actual on procurement, AMC, and vendor spend. The platform ships with connectors for Active Directory, Google Workspace, Zabbix, Nagios, ServiceNow (data migration), Tally, SAP, and Oracle so it slots into the systems you already run.
Concrete capabilities you get when you engage Ketpy for Ketpy ITMS Software.
The kinds of businesses and use-cases Ketpy ITMS Software is engineered to serve.
Terminal, cargo, ground-handler, and airline IT ops under one platform — DGCA-compliant with full audit trails.
GeM procurement, budget-code tracking, and pension-payment vendor management with role-based approvals.
Multi-hospital IT ops with HIPAA-aware controls, biomedical asset tracking, and 24/7 uptime monitoring.
Manage lab equipment, faculty devices, hostel networks, and campus-wide help-desk from one console.
ATM monitoring, branch-office asset tracking, RBI-aligned incident reporting, and vendor-SLA governance.
Plant-floor OT/IT convergence, spare-parts inventory, AMC scheduling, and downtime analytics.
Measurable business benefits our customers report after adopting Ketpy ITMS Software.
What you get when you partner with us on Ketpy ITMS Software.
Certified senior engineers with 10+ years building Product systems for regulated and high-growth businesses.
From discovery and design through implementation, deployment, and steady-state operations — one accountable team.
Two-week sprints with working demos, transparent burn-downs, and outcomes you can measure each fortnight.
Distributed senior teams in India, UK, US, and UAE — your delivery window matches your business hours.
ISO 27001 certified processes, SOC 2 ready, GDPR and HIPAA-aware controls baked in from day one.
Fixed-bid, time-and-material, dedicated squad, or staff augmentation — we match the model to your reality.
A guided live walkthrough of the product tailored to your team — every module you care about, mapped to your actual use-cases, with unlimited Q&A. You see exactly what you're getting before any commitment. Discovery meets demonstration in a single session.
Your logo, your colours, your domain, your terminology. We configure client-specific workflows, custom fields, integrations with the tools you already use, and any scope-included tweaks to match how your team actually works. Every product is white-labelable end-to-end.
Your team runs UAT (User Acceptance Testing) on a fully-configured staging environment with real test-data. We triage every observation by priority, fix, retest, and demo the resolution — nothing goes live until you sign off in writing.
Go-live on your chosen infrastructure — Ketpy-managed cloud (AWS Mumbai default), your own cloud, or on-premise. Data migration cutover on a low-traffic window, DNS + SSL setup, user training sessions, and launch communications ready. Rollback plan documented for the worst case.
Twelve months of continuous updates included — feature additions, security patches, WordPress / OS / dependency compatibility, quarterly product upgrades, and an annual roadmap review. Email + WhatsApp support with SLA response times so you're never left waiting.
Tools and platforms we use day-to-day for Ketpy ITMS Software. We are tool-agnostic — we pick what fits your stack.
Yes. We ship native connectors for Active Directory, Azure AD, Google Workspace, Zabbix, Nagios, Prometheus, PagerDuty, Opsgenie, Slack, Teams, Tally, SAP, and Oracle Fusion. For ServiceNow migrations we provide a data-import tool that preserves ticket history, CI relationships, and CMDB linkages. Anything else can be integrated via our REST API or webhook framework.
A single-site deployment (up to 500 assets, 100 users) typically goes live in 4-6 weeks. A multi-site airport or enterprise rollout (5,000+ assets, multiple approval hierarchies) takes 10-16 weeks phased across sites. Our discovery sprint in week 1 confirms the exact plan with your team.
Both. Most customers run on a Ketpy-managed multi-tenant cloud on AWS Mumbai or GCP with 99.9% uptime SLA. Regulated customers (airports, defence, PSU banks) can run on-premise on their own hardware or private cloud with the same feature parity and update cadence.
Ketpy ITMS ships with pre-built compliance dashboards for ISO 27001, PCI-DSS, HIPAA, SOC 2, DGCA, and RBI IT-Framework. Every user action is tamper-evident audit-logged, role-based access is enforced at the API layer, and we sign customer-specific DPAs and NDAs before any implementation begins.
Yes. The self-service portal supports email-to-ticket, WhatsApp-to-ticket, walk-up kiosks at help-desks, and mobile app raising. End-users can also view status without a full login using a unique secure link. Field engineers work through the mobile app with offline queue support.
Tell us what you are building and we will get back inside one business day with a written brief and a recommended next step.
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