Last updated: January 1, 2026
Ketpy Digital requires a 50% advance payment to initiate any project. This advance payment is used for resource allocation, initial development, planning and setup. This payment is non-refundable once project work has commenced.
Subsequent payments are milestone-based. Payments made for completed milestones are non-refundable as the work has been delivered and accepted. Disputes about milestone completion must be raised within 5 business days of delivery.
Refunds may be considered only in the following circumstances: Project was not initiated within 30 days of payment despite client readiness; Ketpy Digital is unable to deliver the agreed scope due to internal resource issues; A mutual written agreement to terminate the project before commencement.
The following are strictly non-refundable: Advance payments on commenced projects; Payments for completed and delivered milestones; Third-party costs including licenses, hosting, APIs and tools purchased on behalf of the client; Consultation and discovery session fees.
To cancel a project, the client must submit a written cancellation request to team@ketpy.com with at least 14 days notice. Ketpy Digital will provide a final invoice for all work completed up to the cancellation date. Any balance due must be settled within 7 days.
If you believe you are owed a refund, please contact us at team@ketpy.com with full details of your claim. We aim to respond to all refund inquiries within 5 business days. Disputes will first be attempted through mutual discussion before escalation.
Approved refunds will be processed within 7-14 business days to the original payment method. Bank transfer fees or payment gateway charges are not refunded. For international clients, currency conversion differences are not our responsibility.
For refund inquiries, contact: team@ketpy.com | +91 90-991-991-06 | Ketpy the Residency, Tower-D, Sector 52, Gurugram, Haryana - 122003
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